X Factor's Rebecca Ferguson claims she was fobbed off by ITV after 'living through hell'

Rebecca Ferguson, who finished in second place in the 2010 series of The X Factor, took to Twitter to air her frustration after “living through hell for years” when she called for an investigation at ITV.
The 36-year-old said that she is “bound by multiple NDAs” but has decided to speak out because she “cannot continue to not live in my full truth”.

She wrote: “I’ve lived through hell for years. March 11, 2021, I emailed the senior leadership team of ITV including Carolyn McCall asking for an investigation of reality shows including codes of conducts, post show aftercare and freedom of choice of management.
“On March 24, 2021, ITV COO Sarah Clarke came back apologising about any personal bad experiences but declining to investigate any further - assuring that there is commitment to have these procedures in place already and insisting that they follow a Duty of Care Charter.
“Interestingly they indicated that all parties including legal teams were independent of each other so that constituted providing independent legal advice.”

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The singer then called for Caroline Dinenage, Minister of State for Digital and Culture, to push for an independent inquiry which would interview Rebecca and previous ITV and witnesses from 2004 until now.

Rebecca concluded: “What you’ll uncover is beyond terrifying!”

In a separate statement to Express.co.uk, Rebecca continued: “The refusal to investigate the serious allegations that have been brought to their attention on numerous occasions by many differing people, would suggest that they know there is wrongdoing and they know it won’t look good, so therefore choose to ignore it instead.

“The public play a major part in these programmes and have a right to know what has happened. I have raised these issues since 2012, it’s now 2023 - why has nothing been done?”

When contacted by Express.co.uk, an ITV spokesperson said the broadcaster is “committed to having suitable processes to protect the mental health and welfare of programme participants”.
The statement added that ITV has “continued to evolve and strengthen our approach, and we expect all producers of commissioned programmes to have in place appropriate procedures to look after the mental health of programme participants as well as their physical safety”.
It also stated that these processes and procedures will “differ from programme to programme, to ensure that the welfare of all participants in ITV programmes is appropriately safeguarded”.

The statement continued: “Whilst the practical detailed processes required to manage participant welfare in each programme must sit with producers themselves.

"ITV as a broadcaster and commissioner of content provides guidance on what we consider to be best practice: in the selection of participants before filming, in supporting them during filming, and in continued support up to and after the broadcast of the programme.”

The spokesperson said that ITV had stressed to Rebecca “that the welfare of participants is of the highest priority at ITV as reflected in our Duty of Care Charter and the detailed guidance” which was introduced in 2019 and is available to all producers.

They added that Rebecca was provided with information from producers regarding the “welfare, aftercare, legal advice and management that would have been available at the time of her participation”.

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