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A Tesco employee has expressed her frustration over a customer demand she claims staff have "no control" over.
Her rant came in response to another worker who made a point to online shoppers that "if you don't order a complete meal deal, I can’t give you [the price of] a complete meal deal". They added in Reddit's dedicated Tesco community: "All I can do is pick the items that YOU have ordered."
As for the response, the woman outlined her "pet peeve" regarding the supermarket chain's 'Whoosh' service internet customers. "My biggest pet peeve is 'LONGEST DATE' on every single item in their tray like we aren't already e-trained to the teeth to pick the best dates," she said.
"Or if they request a certain range 'must be 7+ days' as of we have control over the date range in the shop. Best I can give you is two days for strawberries, pal."
Tesco Whoosh is a rapid delivery service in selected locations that allows customers to order thousands of everyday essentials directly to their door in as little as 20 minutes. "When you make an online order, we show your basket total as a guide price," Tesco advises its customer base. "This is because certain products may vary in price, like pre-packed, weighted products, such as meat, poultry and cheese."
The woman later admitted that her issue was likely due to her "ADHD brain" and the training she had received at her particular store, though her exasperation still stood, nonetheless. "I also don't deal with home deliveries, only collect-from-store orders," she closed.
It prompted other workers to have their say on how complaints come about. "If Tesco is anything like Asda, that could be due to managers' priorities changing on a weekly basis," one Reddit user responded. "One week they tell us to make sure products are 4+ days at least. The next week they’ll tell us the only thing that matters is availability, and to avoid substituting or marking products as unavailable at any cost - even if it means giving products with today/tomorrow's date."
A second person claimed: "To be honest this is going to happen with the company constantly pushing up KPIs [key performance indicators] higher and higher that no one has time to look at labels/dates and would rather deal with a customer complaint."
A third advised: "I work at a different supermarket that uses Uber/Just Eat/Deliveroo and we aren't even told to check dates on picking, we just grab the first item off the shelf regardless."
While a fourth Reddit user pointed out: "If the only option is the next day's date, then that's what you'll likely get unfortunately. Some stores don't like sending nothing (unless there's a substitute) as it makes the availability figures look bad."
Tesco also explains it's "freshness guarante" online, meanwhile. "We pick the freshest products with the longest use by dates - but if you're not happy with an item, just hand it back for a refund," they advise.
The supermarket elaborates: "Just hand it back to your delivery driver or Click+Collect colleague and we'll arrange a refund to your payment card.
!Our colleagues aim to pick the freshest items with the longest expiry dates, but if you’re not happy with the quality of your fresh food or flowers, our Freshness Guarantee means you can hand it back to your delivery driver or Click+Collect colleague."